A Thank You Note to Time Warner Cable
Dear Time Warner Cable,
When I got home today my cable internet and television were out. I called up your tech support line and got a recording saying there was a “service interruption” in my area.
Since I couldn’t play WoW, read my email or surf the web, I didn’t quite know what to do with myself. And then I thought now would be a perfect time to return my digital cable box that I haven’t used since the end of the Tour de France a month ago.
Because of your service interruption, I will no longer be paying you $25/mo. for something I use one month out of the year. I know you interrupted my service just so I would have an excuse to return my cable box, that you are only looking out for me, your customer, even if it’s at your own expense.