Outrage at the Outback

Ok, so tonight we ate at the Outback in Buena Park. Not the closest one to us, but there was a reason for going there, trust me. And, I don’t want to hear anything from vegetarians about me wanting a steak, either!

Anyhoo, a waitress came and took our order, simple enough, no appetizers or weird drinks. We waited, and waited. A waiter came out and said he was taking over for waitress chick and how were we doing? I said we hadn’t even gotten our salads and we had been wating quite a while.

We wait some more. Then, a guy comes out with our food. Our waiter, in view and hearing of us, tells him that we can’t get our entrees yet as we haven’t even gotten our salads. Guy with food beats a quick exit stage left. Nobobdy has directly said a word to us at this point.

Manager comes out and finally serves us our salads. Since we have been waiting twenty minutes plus, I ask if my son’s food was ready yet, as it had been a while and he was hungry. Most restaurants actually try to serve the kids meal with the parents’ first course because they don’t have the patience and they generally take longer to eat. He said he would go check. And of course, his food was ready because it had been ready five minutes before. I waited for him to say something, some sort of explanation. Nothing. So as he turned to leave, I asked if there had been a problem with our food, as the people seated after us (the exact same number) were now almost finished.

He started in on the mixup between our original waitress and the order and the taking over by the other guy, even though I had explicitly told new guy that we needed our salads. He said, “I am going to be completely honest with you,” and I thought, you have no choice because we clearly saw you come out with our food and then take it back into the kitchen without saying anything to us and perhaps hoping that we hadn’t seen or heard anything.

To be fair, he tried to make it right by offering us drinks or desserts or whatever we wanted.

But, I was angry at the idea that if we hadn’t spoken up, the hell if they were going say anything first.

I don’t think I’ll be going back to that one.

Would you have done anything different?

And yeah, my title is a bit overdramatic, but it sounded kinda catchy.

2 Comments so far

  1. Gary Wiens (unregistered) on May 27th, 2007 @ 11:58 pm

    I have been to Outback once. The service was slower than slow, the Prime Rib was delicious, and everything else was so-so.

  2. Jon (unregistered) on May 28th, 2007 @ 12:08 pm

    If you hadn’t been murdering cows, none of this would be an issue to begin with. =) Kidding.

    I stopped eating at Outback after I gave the one on Harbor and Chapman another shot. Slow service, barely palatable food and the high price tags are among the reasons.

    Personally, I have never been much into the manufactured “fun fun fun” a lot of chain restaurants have to offer. That being said, I have been know to dine at Red Robin once in a while.

    Give Taps in Brea a chance. They’re locally owned and their Cedar Plank Salmon will change your life.

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