A Thank You Note to Time Warner Cable

Dear Time Warner Cable,

Thank you.

When I got home today my cable internet and television were out. I called up your tech support line and got a recording saying there was a “service interruption” in my area.

Since I couldn’t play WoW, read my email or surf the web, I didn’t quite know what to do with myself. And then I thought now would be a perfect time to return my digital cable box that I haven’t used since the end of the Tour de France a month ago.

Because of your service interruption, I will no longer be paying you $25/mo. for something I use one month out of the year. I know you interrupted my service just so I would have an excuse to return my cable box, that you are only looking out for me, your customer, even if it’s at your own expense.

Thank you,
Grant Henninger

2 Comments so far

  1. Mike Randall (unregistered) on September 2nd, 2006 @ 12:29 am

    TimeWarner sucks, but not like Earthlink is any better.

  2. Amen (unregistered) on September 21st, 2006 @ 7:53 am

    Time Warner just bought Adelphia in my area and are giving me the run around about their CRAPPY service.

    Better customer service? WTH…and what a joke.

    Stay away as I’m paying over $110/month for this crap.


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